Refund policy

At SOOSMARTS, we stand behind every piece we ship. If your order isn't exactly what you hoped for, you can return it within 30 days of delivery, as long as it's unworn, in its original condition, and includes all packaging and paperwork.

How to start a return

The fastest way is self-serve: sign in to your account with the email you ordered with (we'll send a one-time code — no password needed), open the order, and choose Request return. You can also start from our Contact page. Prefer a person? Email return@soosmarts.com — most messages are answered within 2 hours during service hours.

A few honest terms

Every return request is reviewed personally, usually the same day. Because our pieces are worn close to the skin, we can only accept items that come back unworn and in original condition — returns showing signs of wear, damage from misuse, or missing packaging may be declined. Return shipping is arranged and paid by you; we recommend a tracked service, as the piece remains your responsibility until it reaches us. There are no restocking fees or hidden charges.

Refunds

Once your return arrives and passes inspection, we issue your refund to your original payment method — usually within 24 hours, and always within 2 business days. Depending on your bank, it may take another 5–10 business days to appear.

Exchanges

Want a different size or piece instead? Message us from the Contact page or email return@soosmarts.com with your order number and what you'd like — we'll take care of it.

Cancellations

Changed your mind before your order ships? Sign in to your account and request a cancellation — if the order hasn't been fulfilled yet, we'll cancel and refund it in full.

If we got it wrong

If your piece arrives damaged or isn't what you ordered, that's on us — contact us within 7 days of delivery and we'll make it right at no cost to you. Every piece is also covered by our lifetime warranty against manufacturing defects.